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SECTION
B.
STATEMENTS
1.
Organization.
The Mt. Zion Water Supply Corporation is a member-owned, non-profit
corporation incorporated pursuant to the Water Supply/Sewer Services
Corporation Act, Article 1434a, Tex. Rev. Civ. Stat (West 1980, Vernon
Supp, 1996 as amended) and as supplemented by the Texas Non-Profit
Corporation Act, Tex. Rev. Civ. Stat. Ann., Article 1396-1.01, et seq.
(West 1980, Vernon Supp. 1996 as amended) for the purpose of furnishing
potable water utility service. Corporation
operating policies, rates, and regulations are adopted by the Board of
Directors elected by the Members of the Corporation. 2.
Non-Discrimination
Policy. Membership
in the Corporation and service is provided to all Applicants who comply
with the provisions of this Tariff regardless of race, creed, color,
national origin, sex, disability, or marital status. 3.
Policy
and Rule Application.
These policies, rules, and regulations apply to the water
services provided by the Mt. Zion Water Supply Corporation, also referred
to as Corporation or 4.
Corporation
Bylaws.
The Corporation Members have adopted bylaws (see Article
1396-2.09) which establish the make-up of the Board of Directors and other
important regulations of the Corporation.
The bylaws are on file at the Corporation’s office. 5.
Fire
Protection Responsibility.
The Corporation does not provide nor imply that fire protection
is available on any of the distribution system.
All hydrants or flush valves are for the operation and maintenance
of the system and may be used for refill only by authorized fire
departments. The Corporation
reserves the right to remove any hydrant, due to improper use or detriment
to the system as determined by the Corporation, at any time without
notice, refund, or compensation to the contributors unless such hydrants
are installed pursuant to the terms of a Non-Standard Service Contract as
provided for in Section F, in which event the terms and conditions of the
Contract shall apply. 6.
Damage
Liability.
The 7.
Information
Disclosure.
The records of the Corporation shall be kept in the Corporation
office. All information
collected, assembled, or maintained by or for the Corporation shall be
disclosed to the public in accordance with the Texas Open Records Act.
An individual customer may request in writing that their name,
address, telephone number, or social security number be kept confidential.
Such confidentiality does not prohibit the utility from disclosing
this information to an official or employee of the state or a political
subdivision of the state acting in an official capacity or an employee of
the Corporation acting in connection with the employee’s duties.
Further, such confidentiality does not prohibit the Corporation
from disclosing the name and address of each member on a list to be made
available to the Corporation’s voting members, or their agents or
attorneys, in connection with a meeting of the Corporation’s members.
The Corporation shall give its applicants and customers notice of
rights to confidentiality under this policy and all prevailing associated
fees for such request. 8.
Customer
Notice Provision.
The Corporation shall give written notice of monthly rate
changes by mail or hand delivery to all consumers at least 30 days prior
to the effective date of the new rate.
The notice shall contain the old rates, new rates, effective date
of the new rate, date of Board authorization, and the name and phone
number of the Corporation’s contact person designated to address
inquiries about the rate change. 9.
Grievance
Procedures.
Any Member of the Corporation or individual demonstrating an
interest under the policies of this Tariff in becoming a Member of the
Corporation shall have an opportunity to voice concerns or grievances to
the Corporation by the following means and procedures. a. By presentation of concerns to the Corporation’s authorized staff member. If not resolved to the satisfaction of the aggrieved party then, b. By presenting a letter to the Board of Directors stating the individual’s grievance or concern and the desired result. c. The Board of Directors shall respond to the complaint by communicating the Board’s decision in writing. d. Any charges or fees contested as a part of the complaint in review by the Corporation under this policy shall be suspended until a satisfactory review and final decision has been made by the Board of Directors. 10. Plumbing Standards. The Corporation adopts applicable sections of the Uniform Plumbing Code as a guidance in the design, installation, and maintenance of plumbing systems and service facilities connecting or connected to the utility’s water facilities, to the extent appropriate under the applicable statutes and regulations governing public water and sewer utility systems. Any Member may be required to retrofit plumbing systems and service facilities as determined to be necessary by the Corporation for the purposes of compliance with the Uniform Plumbing Code. (30 TAC 290.46(i)) 11. Customer Service Inspections. The Corporation requires that a customer service inspection certification be completed prior to providing continuous water service to new construction and for all new members as part of the activation of standard and some non-standard service. Customer service inspections are also required on any existing service when the corporation has reason to believe that cross-connections or other potential contaminant hazards exist, or after any material improvement, correction or addition to the members’ water distribution facilities. This inspection is limited to the identification and prevention of cross-connections, potential contaminant hazards and illegal lead materials.
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